Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Prospective customers
• Business customers and their authorized users
• Individuals who communicate with us electronically or by phone

This Policy does not apply to information collected by third-party websites or services not controlled by Upstate IP Voice.

2. Information We Collect

2.1 Information You Provide Voluntarily

We may collect personal information that you choose to provide, including:

• Full name
• Business or organization name
• Email address
• Telephone number
• Billing and service contact information
• Information submitted through contact forms, support requests, or account communications

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device identifiers
• Pages viewed and time spent
• Referring URLs
• Cookie and similar tracking data

This information is used for analytics, security, and service optimization.

3. How We Use Information

We use personal information for legitimate business purposes, including:

• Providing, operating, and maintaining services
• Account administration and customer support
• Billing and transaction processing
• Service notifications and operational communications
• Website and service improvement
• Security monitoring and fraud prevention
• Compliance with legal and regulatory obligations

We do not sell personal information.

4. VoIP, Call, and Messaging Data

Upstate IP Voice provides cloud-based voice, messaging, and communication services.

Depending on service configuration:

• Call metadata (such as call time, duration, routing, and device data) may be processed
• Message transmission data may pass through our systems as required for service delivery

We do not intentionally monitor, record, or listen to call content except:

• When required to provide technical support
• For quality assurance where permitted by law
• To comply with lawful requests or legal obligations
• With explicit customer authorization

5. Disclosure of Information

We may disclose information only as necessary:

• To trusted service providers operating under confidentiality obligations
• To comply with legal processes, subpoenas, or regulatory requirements
• To protect the rights, safety, or property of Upstate IP Voice, users, or others
• In connection with a merger, acquisition, or asset transfer

All disclosures are limited to what is reasonably necessary.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enable core website functionality
• Analyze traffic and usage patterns
• Improve performance and user experience

You may control cookies through browser settings. Disabling cookies may affect website functionality.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Despite these measures, no system can be guaranteed to be 100% secure. Use of our services is at your own risk.

8. Data Retention

Personal information is retained only for as long as necessary to:

• Fulfill service and business purposes
• Meet legal, regulatory, or contractual obligations
• Resolve disputes and enforce agreements

9. Your Rights and Choices

Depending on applicable law, you may have rights to:

• Access personal information
• Request correction of inaccuracies
• Request deletion, subject to legal limitations
• Opt out of non-essential communications

Requests may be submitted using the contact information below.

10. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review third-party policies independently.

12. New York Privacy Rights (SHIELD Act)

Upstate IP Voice complies with the New York SHIELD Act and maintains safeguards appropriate to the sensitivity of private information of New York residents.

“Private information” includes personal information combined with:

• Social Security numbers
• Driver’s license or state ID numbers
• Financial account or payment credentials
• Account login credentials

We do not collect such information unless necessary for lawful business purposes.

13. New York Data Breach Notification

In the event of a data breach involving New York residents, Upstate IP Voice will provide notification as required by New York law:

• Without unreasonable delay
• In coordination with law enforcement when appropriate
• Using legally permitted notification methods

14. Future New York Consumer Privacy Rights (NYPA-Style Alignment)

Upstate IP Voice is committed to aligning with future comprehensive New York privacy laws, including legislation modeled after the New York Privacy Act (NYPA).

14.1 Anticipated Consumer Rights

To the extent required by law, New York residents may have the right to:

• Access personal data
• Correct inaccuracies
• Request deletion
• Obtain portable copies of data
• Object to certain processing activities
• Restrict targeted advertising or profiling, where applicable

14.2 Purpose Limitation and Data Minimization

We collect and process personal data only for:

• Explicit and legitimate business purposes
• Proportionate and necessary operational needs

14.3 Duty of Care and Loyalty

Upstate IP Voice does not use personal data in ways that are deceptive, harmful, or contrary to reasonable consumer expectations.

14.4 Automated Decision-Making

We do not currently engage in automated decision-making that produces legal or similarly significant effects. If this changes, appropriate safeguards and disclosures will be implemented.

14.5 Non-Discrimination

We do not discriminate against individuals for exercising lawful privacy rights.

15. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated Policy.

16. Contact Information

For privacy-related questions or requests: